To View Your Water & Sewer Billing Statements Online - Go directly to our online billing partner at https://townofmanteo.estmt.net/ to view your utility bills online. Or go to our ELECTRONIC STATEMENT INSTRUCTIONS page.
To Pay Your Water & Sewer Bill Online - Go directly to our payment vendor website at HTTPS://WWW.PAYBILL.COM/TownOfManteo-Guest to make a one-time payment by check or credit card or HTTPS://WWW.PAYBILL.COM/TownOfManteo to save your payment and account information to pay your bills even faster. You will need to have your account number and your form of payment ready. A convenience fee will be charged for use of this service. ** Please allow 24 hours for payments to post to our system. **
To Pay Your Water & Sewer Bill By Phone - Call 1-866-245-5285 and follow the automated instructions. You will need to have your account number and your form of payment ready. A convenience fee will be charged for use of this service. ** Please allow 24 hours for payments to post to our system. **
The Town of Manteo offers five convenient ways to pay your bill:
1. In Person - The Town accepts payments at the Town Hall located at 407 Budleigh Street, Manteo, NC 27954. We accept cash or check. Our office is open 8:30 to 5:00, Monday thru Friday.
Additional information about water & sewer accounts:
To Open and Close a Water/Sewer Account – Applications and Deposits are required to open an account. The amount of your deposit depends upon your location. Monthly accounts require a $100 deposit and quarterly accounts require a $200 deposit for each meter located on the property. Applications can be obtained online here or in person at 407 Budleigh Street. Closing accounts are the responsibility of the customer and must be made in writing and include the date of disconnect. Upon receipt customer deposits will be applied to balances due, if there is a credit you will receive a refund. If balances are due, customers are responsible to pay all outstanding balances within 10 days of notice. Please call 252-473-4106 if you have utility billing questions or we may be of assistance to you.
Late Fees – All bills are due 20 days from the date of billing, after which a 10% penalty is added. If payment has not been paid in 30 days from the billing date the service will be disconnected and a late fee of $50.00 will be added to your utility bill account.
Cutoff - If a payment in full is not received within 30 days after the billing date, your service will be disconnected,the meter will be locked and you will be charged a $50.00 reconnect fee. If required amount is paid before 5:00 PM your service will be turned on the same business day if payment received after 5:00 PM, reconnection will be made the next business day. The Town does not grant extensions and WE WILL NOT MAIL A PINK, LATE, SECOND NOTICE. This statement will be the only bill you receive, no reminders will be sent.
Billing for Usage – You may be billed monthly or quarter depending upon your location. Billing is based on your usage. Your meter is read on or around the 28th of each month for billing on the 30th. Your quarterly bill is based on the last quarter bill dates reading to the current quarter bill dates reading. Your meter is read on or around the 12th and mailed on the 15th in January, April, July and October.
Return Checks – There will be a $25 return check fee added to your account balance if a check is returned for any reason. Notice will be issued and your service will be disconnected if payment in full is not received within 7 days of notice given. The Town will only accept cash for payment after a returned check. The Town will remove the cash only status of an account upon request after 12 months of timely payments.
Leak Adjustments - The Town may grant only one utility billing adjustment within a 36 month period upon request. You must provide a letter requesting the adjustment that states the location of the problem, type of problem, how and when it was corrected. You must continue to pay the sum of an average bill while your adjustment is pending. The adjustment process can be completed and any credits due will be applied once the billing goes back down to the normal range.